Frequently Asked Questions
How do i set up My Zyxel router to get internet once my line is active and installed?
⚙️ How to Set Up Your QuirkNet Fibre Connection on a Zyxel Router
Hey there, you speedy human!
Setting up your QuirkNet fibre on a Zyxel router is super easy — just follow these steps and you’ll be online before you can say buffering who?
🧩 Step 1: Plug it all in
Connect your fibre cable to the WAN port (that’s usually the blue one).
Plug the power adapter in and switch on your router.
Wait for the lights to stop dancing — steady lights mean it’s ready to roll.
💻 Step 2: Connect to your router
On your phone or laptop, connect to the Wi-Fi name (SSID) printed on the label under your router.
Or go old-school: plug a LAN cable into your computer.
🌐 Step 3: Log in to the router
Open your browser and type 192.168.1.1 in the address bar. (If on a mobile device turn off your mobile data)
Login with:
Username: admin
Password: (check the sticker under the router — it’s usually a mix of letters and numbers).
⚡ Step 4: Set up your PPPoE details
Go to Network Settings → Broadband.
Click Edit next to your WAN connection.
Under Encapsulation, select PPPoE.
Enter your QuirkNet username and password (these come from your welcome email or can be requested on our whatsapp help line or support email).
Click Apply or Save — your router might take a minute to reconnect.
📶 Step 5: Connect and test
Once saved, head to Status → Broadband to check your connection status.
If it says Connected, you’re officially live on QuirkNet! 🎉
REMEMBER IF YOU DIDNT BUY THE DEVICE IT ALWAYS REMAINS OUR DEVICE
How to set up my ZTE router to get internet once my line is active and installed?
⚙️ How to Set Up Your Fibre Connection on the ZTE H3601P
(Yep – as quirky as your connection with QuirkNet!)
Hey you! Ready to unleash warp-speed internet? Let’s do it. Follow these steps and you’ll be streaming, scrolling and soaring in no time.
🧩 Step 1: Get plugged in
Connect the fibre/ONT to the WAN port of your ZTE router.
Power it on and connect your device via WiFi or LAN cable.
💻 Step 2: Log in to your router
Open a browser and go to 192.168.1.1. Mweb Help
Username: admin.
Password: Look at the sticker on the router. Mweb Help
🌐 Step 3: Configure your internet type
If you’re on PPPoE (most fibre providers):
Go to Internet → WAN in the menu. Mweb Help
Select PPPoE. Mweb Help
Enter your QuirkNet username and password.
Apply the settings and restart the router.
If you’re on IPoE (DHCP) – e.g., via Active Ethernet:
🧪 Step 4: Test your connection
Open a browser and visit a site (e.g., google.com) to check if it loads. Mweb Help
If it works — high-five! You’re live.
🛠 Troubleshooting Tips (just in case):
Make sure the power adapter is properly plugged in and the router’s LED indicator is green. Mweb Help
Check the cables: WAN port on router to LAN/MUX on ONT.
Wrong WiFi password? Check the sticker.
Reset to factory defaults: Press & hold the reset button for 5+ seconds (use a toothpick or paperclip). Mweb Help
And that’s a wrap!
You’re set up and ready to enjoy the quirky fast lane with QuirkNet 🌀🚀
If you hit any hiccups, just give us a shout and we’ll get you back in action.
How to set up my Cudy router to get internet once my line is active and installed?
⚙️ How to Set Up Your Fibre Connection on a Cudy Router
*(Brighten your connection — the quirky QuirkNet way!)
Hey digital trail-blazer! Ready to ride the data waves? Let’s get you connected in three… two… go!
🧩 Step 1: Plug-in extravaganza
Connect the Ethernet cable from the WAN port of the Cudy router to LAN 1 on the ONT (Fibre Box). HOME-CONNECT
Turn on the router, and let it wake up.
💻 Step 2: Get connected to the router
Join the router via Wi-Fi (SSID & password on the underside of router) or plug in via Ethernet cable. HOME-CONNECT
Open your web browser and go to 192.168.10.1. HOME-CONNECT
🔐 Step 3: Log in to the system
You’ll see the login page. The username is typically admin.
The password is either on the underside of the router or matches your Wi-Fi password. HOME-CONNECT
🌐 Step 4: Quick Setup — operation mode → your connection type
Choose “Wireless Router” as the operation mode. HOME-CONNECT
Select your time zone (Africa/Johannesburg GMT+2). HOME-CONNECT
Under WAN/Internet settings: choose your protocol — either PPPoE (common) or DHCP (if you’re a trench-client). HOME-CONNECT
If PPPoE: enter your QuirkNet username & password (from your welcome email).
If DHCP: just set it and continue.
📶 Step 5: Wi-Fi settings & Save
Now update your wireless settings: give your Wi-Fi a cool quirky name (SSID) & set a strong password. HOME-CONNECT
Click Save & Apply. The router will reboot and load your settings. HOME-CONNECT
✅ Step 6: Final check
After reboot: reconnect to your newly-named Wi-Fi using the new password.
Browse a website (like google.com) to make sure you’re online and zooming.
Boom! You did it.
Welcome to the fast-lane with QuirkNet — where buffering is so last decade. 🚀
If you get stuck or your connection doesn’t show up: reboot the router once more, check cables, or give us a shout.
How do I pay my account?
Well its simple. We will send you banking details to do EFT which will be on your invoice.
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What does “uncapped & unshaped” mean?
Uncapped means there’s no data-limit for your usage.
Unshaped means your speed isn't throttled during busy periods — you get what you pay for, all the time. Quirknet
What happens after I order?
Once you sign up:
We check your address for network availability.
If available, we schedule installation (or activation) via the fibre network.
You’ll receive login/setup details or fibre ONT details as needed.
(Exact process may vary depending on the network in your area.)- If you already have a fibre box and ONT (optical network Terminal) we do an activation. If not its a new install which can take time depending on certain factors.
How long does it take from the time i order?
We get it — waiting for fast internet feels like watching paint dry. Here’s what you can expect with QuirkNet:
If fibre is already installed at your address:
You’ll usually be connected within 24–72 hours after your payment and activation.
If a new fibre installation is required:
Installation can take up to 30 days, depending on the network provider, area, and scheduling availability. Some networks move faster, but others may take a bit longer if there’s high demand or infrastructure work needed.
Router setup & configuration:
Once your line is active, you’re just 10 minutes away from being fully online (we’ve got easy guides or remote help if you need it).
🌀 Pro Tip:
To avoid delays, make sure you’re available when the network team schedules your installation — they can’t work their magic if no one’s home!
What happens if I don’t pay on time?
If payment is not received by the due date, or payment fails, your line may be suspended until the overdue amount is cleared.
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If my speed is slow what should I check?
- Make sure your router is correctly connected to the ONT/fibre box.
- Check whether your home wiring or router might be limiting the speed.
Disconnect/reboot modem & router.
Contact QuirkNet support with your details if issues persist — we’ll help you troubleshoot.
Do I need to sign a long-term contract?
Nope — QuirkNet keeps it simple: fast fibre, fair pricing, no long-term traps.
What should I do if my fibre isn’t working?
Don’t panic — let’s get your connection back to quirky speed! Here’s what to check before we log a fault with the network provider (FNO):
Check your ONT (Fibre Box):
Make sure it’s powered on.
Look for the LAN light — it should be solid or flashing green.
If there’s no LAN light or a red LOS (Loss of Signal) light, that means there’s a network issue on the fibre line itself.
→ We’ll need to log this with the FNO (the Fibre Network Operator).
Check your Router:
Is the Internet light red or off?
→ Try restarting both the ONT and the router — turn them off for 30 seconds, then back on.
Wait 2–3 minutes for all the lights to stabilise.
Send us some info:
A clear photo of the ONT lights and the router lights.
The ONT serial number (usually printed on a sticker on the device).
If you know your network name (e.g. Openserve, Vumatel, MetroFibre), include that too — it helps us log your fault faster.
Once we have those details, our support team will check your connection and, if needed, escalate it directly to the Fibre Network Operator to get you back online ASAP.
💡 Pro Tip:
Avoid unplugging the fibre cable itself — it’s delicate and best left to the technicians.
How long does it take to fix a fibre line fault?
We know being offline feels like the end of the world (or at least the end of Netflix), so here’s what you can expect when there’s a fibre fault on your line:
Minor network faults — like configuration errors or local disruptions — are usually resolved within 24–72 business hours once logged with the Fibre Network Operator (FNO).
Physical fibre line faults — for example, when the fibre cable is broken, damaged, or needs to be traced — can take up to 7–14 days to repair.
This depends on the nature of the damage and what’s required to fix it.
Examples include:
A fibre break that needs to be located and repaired (sometimes underground).
A damaged or destroyed junction box that must be replaced.
Area-wide outages where technicians need to rebuild a section of the network.
💡 Good to know:
The repair time depends on your FNO’s availability (e.g. Openserve, Vumatel, MetroFibre, etc.) and their technician schedules in your area.
QuirkNet logs the issue immediately once we’ve confirmed the fault and keeps you updated every step of the way.
And remember: just because your neighbour’s fibre is working doesn’t mean your line isn’t affected. Fibre routes and connections often differ from house to house — so one customer’s line can be down while the rest of the street is fine.
🌀 Pro Tip:
If your ONT shows no LAN light or a red LOS light, send us a clear photo and the ONT serial number — it helps us confirm the issue faster and get it escalated to the FNO.
Affordable Internet
Affordable Internet in Pretoria, Johannesburg, Cape Town & Port Elizabeth
Looking for fast, reliable and affordable internet in Pretoria, Johannesburg, Cape Town or Port Elizabeth?
QuirkNet brings you fibre packages designed to suit real households, real budgets and real connectivity needs — with low prices, quick activation and trustworthy local support.
Whether you’re in Pretoria East, Sandton, the Cape Town CBD, or Summerstrand, we offer high-speed fibre with clear pricing and no hidden fees.
Why Choose QuirkNet?
✔ Affordable Fibre Deals
We partner with major fibre networks across South Africa to bring you budget-friendly fibre packages in all major cities.
✔ Fast Activation
Most lines go live quickly, and our support team guides you every step of the way.
✔ Local Support You Can Trust
Pretoria, Johannesburg, Cape Town or PE — our team understands the networks in your area and provides responsive, friendly assistance.
✔ No Hidden Costs
No surprises. No complicated contracts. What you see is what you pay.
Fibre Packages Available in Major Cities
Great for:
- Streaming
- Gaming
- Work-from-home
- Families
- Small businesses
Unlimited data. Stable speeds. Month-to-month options available.
Areas We Cover
Pretoria
Pretoria East, Pretoria North, Moot, Montana, Garsfontein, Menlyn, Brooklyn & more
Johannesburg
Sandton, Fourways, Randburg, Midrand, Roodepoort, Soweto, Alberton & surrounding areas
Cape Town
City Bowl, Sea Point, Table View, Bellville, Somerset West, Claremont, Mitchells Plain & more
Port Elizabeth (Gqeberha)
Summerstrand, Walmer, Newton Park, Lorraine, Bluewater Bay & more
If you’re unsure, simply send us your address — we’ll check availability instantly.
Why Our Customers Love Us
Simple online sign-up
Friendly South African support
Stable, fast fibre speeds
Competitive monthly prices
Transparent billing
Great value for homes and small businesses
Get Connected Today
Unlock affordable fibre internet in Pretoria, Johannesburg, Cape Town and Port Elizabeth with QuirkNet.
Click Sign Up or message us on WhatsApp — we’ll help you find the best deal at your address.